We want you to feel confident and happy with every purchase from Anctuaryy Clothing. If something doesn’t work out perfectly, our return process is designed to be straightforward and completely free of charge for you.
Eligibility Window
You have 30 calendar days from the date your package is marked as delivered to initiate a return. After this period has elapsed, unfortunately we cannot accept a return request.
Condition of Items
Returned products must be in unworn, unwashed, and undamaged condition, with all original tags still attached and in their original, undamaged packaging. Items showing signs of wear, perfume, deodorant, or animal hair will not be accepted and will be returned to the sender. If you received a defective, damaged, or incorrect item through no fault of your own, please reach out to our support team at info@anctuaryyclothing.it.com prior to starting the return—we will prioritize resolving this for you, including covering all return costs.
How to Start a Return
- Contact Us: Send an email to info@anctuaryyclothing.it.com with your order number and the name of the item(s) you wish to return.
- Receive Your Label: Our customer service team will respond within one business day (during our working hours) with a prepaid, trackable return shipping label. You bear no cost for the return postage.
- Pack and Ship: Securely repackage the items and affix the label. Drop off the parcel at the designated carrier’s location.
- Return Address: All returns must be sent to our physical returns center at:
Anctuaryy Clothing Returns
155 Mitchell Drive, Big Basin, CA 95006, United States
No Restocking Fee
We do not charge any restocking or handling fees. The full price you paid for the returned item will be refunded.
Refund Timeline & Method
Once your parcel reaches our facility, the items undergo a quick quality inspection within 1-2 business days of being received. Upon approval, your refund will be initiated immediately. The credit will be issued back to your original payment method—either your credit/debit card or PayPal account. Please allow an additional 7-10 business days for your financial institution to process the transaction and for the funds to appear in your account.
Exchanges
Currently, we do not facilitate direct exchanges. The fastest way to secure a different size, color, or style is to return your original item for a full refund and place a new order on our website at your convenience.
Final Sale Items
Please be aware that any item marked as “Final Sale” at the time of purchase is non-returnable and non-refundable. This will be clearly indicated on the product page and in your cart.