1. WHO WE ARE AND WHAT THIS COVERS
Anctuaryy Clothing (“we”, “our”, or “us”) operates the website anctuaryyclothing.it.com. We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our site or make a purchase. If you do not agree with the terms of this policy, please do not use the site.

2. INFORMATION WE COLLECT
To process your orders and provide a seamless experience, we may collect several types of information from you:

  • Personal Information You Provide: When placing an order or creating an account, you voluntarily provide your full name, email address, phone number, shipping and billing address, and payment details (such as credit card information or PayPal account details). We want to be fully transparent: we do not store your complete credit card number or security code on our servers; these details are securely handled directly by our encrypted payment gateway providers.
  • Automatically Collected Information: When you navigate our site, our systems may automatically log certain data, including your Internet Protocol (IP) address, browser type, operating system, referring/exit pages, and date/time stamps. We may use cookies, pixel tags, and similar technologies to collect this data.
  • Communication Records: We keep records of correspondence if you contact our customer service team via email or our contact form.

3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:

  • To process, fulfill, and ship your orders, including sending you transactional emails about your order status and tracking.
  • To communicate with you regarding customer service inquiries, returns, and refunds.
  • To personalize your shopping experience and improve our website functionality and product assortment.
  • For marketing and promotional purposes, such as sending newsletters and special offers (only if you have explicitly opted in to receive them). You can unsubscribe at any time via the link at the bottom of each marketing email.
  • To detect, prevent, and address fraud or other potentially illegal activities, and to comply with our legal obligations.

4. SHARING WITH THIRD PARTIES
We do not sell, trade, or rent your personal information to third parties for their independent marketing purposes. We share data only with trusted partners who assist us in operating our business, strictly under confidentiality agreements. These partners include:

  • Shipping Carriers: We share your name, address, and phone number with carriers like USPS, FedEx, and UPS to deliver your package.
  • Payment Processors: We utilize PayPal and major credit card processing gateways to securely handle your transactions. They receive information necessary to process your payment.
  • Analytics and Marketing Tools: We may use tools such as Google Analytics and similar services to understand website traffic and usage, which may involve sharing aggregated or anonymized data. We also use pixels from social media platforms to measure ad performance.
  • Legal Compliance: We may disclose information if required by law or in response to a valid legal request.

5. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies—small files placed on your device—to remember your preferences, understand how you interact with our site, and provide a tailored experience. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may impact your ability to use some features of the site.

6. YOUR RIGHTS AND CHOICES
You have the right to access, correct, or delete the personal data we hold about you. To make a request, please contact info@anctuaryyclothing.it.com. You can opt out of marketing communications using the unsubscribe link provided. For California residents, you have additional rights under the California Consumer Privacy Act (CCPA), which we respect fully.

7. CHILDREN’S PRIVACY
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

8. POLICY UPDATES
We reserve the right to modify this Privacy Policy at any time. Changes become effective immediately upon posting. We encourage you to review this page periodically.